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Shipping and Returns

Shipping Policy

Free Shipping

Now free shipping on orders over 50 euros.

 

Delivery time

Your package will be shipped with PostNL or DHL. Shipping takes 3-5 business days.

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Delivery via PostNL
PostNL is the fastest delivery method.

  • Your package will be presented twice at the delivery address.

  • If you are not at home, your package will be delivered to the neighbors.

  • If PostNL fails to deliver your package after two attempts, they will forward it to a post office near you.

  • Check the track & trace code that you will receive by email for the most current status of your package.

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Delivery via DHL

  • Your package will be delivered to the delivery address.

  • If you are not at home, your package will be delivered to the neighbors.

  • If the package cannot be delivered, they will deliver it the next day to a DHL Servicepoint nearby.

  • You have the option of having it delivered again to your home or to your neighbors.

  • Check the track & trace code that you will receive by email for the most current status of your package.

Return and Refund Policy

Returns – right of withdrawal

You may return the package if it is not completely satisfactory. You have 14 days from the date of receipt to return your package. Register your return by sending an email to info@slowlivingboutique.com in which you state your name, invoice number/order number, product(s) and reason for return. After receipt of this notification, you will receive a confirmation from us by e-mail and a withdrawal form to complete with the package. After you have made the report, you still have 14 days to actually return the order.

 

You may also return the package without notifying us first, in this case a period of 14 days after receipt of the order applies. Please use the withdrawal form on our website for this.

 

Send back to:

Slow Living Boutique

General van Daalenstraat 47

2283LL Rijswijk

The Netherlands

 

You can return your package via a mail order company. E.g. PostNL or DHL.

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Unfortunately, we cannot offer return labels because you as a customer are responsible for paying the return costs.

 

Refund

We will refund the total purchase price, including delivery costs, as soon as possible, at the latest within 14 days of receipt of the cancellation statement. We may withhold reimbursement until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first. We will refund using the same method as you used to pay, including standard shipping costs and/or other costs. If only part of the order is returned, these shipping and other costs will not be refunded.  

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If you paid with iDeal or Bancontact/Mister Cash, the total amount of the credit invoice will be refunded to the bank account with which your payment was made. If you paid with bank contact / Mister Cash, we ask if it is possible to pass on your IBAN and BIC code to us so that we can arrange your refund from a Dutch bank. If you paid by credit card or Maestro, the refund will be made via your credit card.

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Return costs

The costs for returning are for your own account

 

Do you want to exchange an item?

Please contact our customer service. We are happy to help you! Our customer service can be reached via email slowlivingboutique@outlook.com.

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Return conditions

  • The product has not been used or damaged

  • The item will be returned to us within 14 days of the date of receipt

  • Cards, stickers and the like may not be removed

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